A few things worth knowing.

We’re a wholesale florist serving florists, designers, and qualified trade customers. We do not sell to the general public. Tell us about your business through our new-customer application.

Complete the new-customer form with your business, contact, and resale information. You can upload a resale certificate PDF or email it separately. We’ll review your information and follow up; submitting the form does not automatically approve an account or credit terms.

Online ordering is coming soon! In the meantime, call our crew or email your request. Visit Order Here for a look at what’s coming and what to include in an order.

Our warehouse is at 3021 Power Drive, Kansas City, KS 66106. We’re open Monday–Friday, 7:30 AM–3:30 PM, and Saturday, 8:00 AM–2:00 PM. Closed Sunday. Holiday hours may vary. View hours and directions.

Pay online by Credit Card (with surcharge) or Bank (ACH). Debit cards aren’t accepted in the credit-card option. You can also pay at our counter during business hours.

Credit-card payments include a surcharge added by Pulley Wholesale Florist to offset processing at 2.9% of the final card charge plus $0.30. The card total is calculated as (invoice amount + $0.30) ÷ 0.971, rounded to the nearest cent. Our payment page shows your invoice amount, exact surcharge, and card total before you continue. The surcharge does not apply to ACH (bank) payments.

Debit cards aren’t accepted in the credit-card option. Choose Pay by Bank (ACH) for no surcharge.

Yes. Payments are processed by Stripe over encrypted connections. We never see or store your full bank or card numbers.

ACH typically shows pending right away and clears in 1–3 business days. We’ll email you when a pending ACH payment is received; Stripe emails when it succeeds or fails.

Yes—enter your business name (or statement/account name) in the “Invoice # or Business Name” field and the total amount. We’ll apply it across your open invoices. Add any instructions in the Notes field.

Yes—pay one combined amount and include a note listing which invoice numbers to apply, or email pulleywholesale@sbcglobal.net.

Email pulleywholesale@sbcglobal.net with your name, the time of payment, and the correct amount. We’ll fix or refund as needed.

Yes, in person at our counter. Please include your invoice or account name.

Yes. Stripe emails a receipt to the address you enter. For ACH, you’ll also receive a “pending” notification from us.

Email pulleywholesale@sbcglobal.net and we’ll resend any documents you need.

If we make a billing error, we’ll correct it or refund to the original payment method. ACH refunds are available once the original payment has cleared.

The invoice reopens and you’ll receive a failure notice. Your bank may show a reversal; please try again or use the credit-card option.

No. Payment details are handled by Stripe; we only see what we need to reconcile your account.

Yes—email or call for routes, minimums, and delivery windows.

Standard weekday cut-off is NOON. Holiday weeks may differ; we’ll post changes on the site and social.

We’re happy to set up weekly standing orders or source special product. Lead times vary by item and season.

Send your business name and phone number, the flowers or greenery you need, preferred colors, quantities, and the date you need them. Let us know whether you prefer pickup or delivery, plus any substitution preferences. For time-sensitive requests, please call.

Contact us with your business location and order details so we can confirm applicable minimums, delivery fees, and route availability.

Reach out as soon as you know your date, varieties, colors, and quantities. Lead times depend on the product and season; our crew can help you plan and discuss alternatives.

We stand behind our product. Please inspect at pickup/delivery.

Email photos and your invoice number to pulleywholesale@sbcglobal.net within 24 hours of receipt (same-day is best for perishables). We’ll make it right per our policy.

If you’re tax-exempt, please provide a current resale or exemption certificate. There are no public sales.

We offer accounts for qualified customers. Ask for a credit application.

Try a private window, disable VPN/ad-blockers, or switch networks. Still stuck? Email a screenshot to pulleywholesale@sbcglobal.net.

Check spam, then email us with your payment time and amount so we can resend.

Yes. Our site uses HTTPS and payments are processed by Stripe, a PCI-certified provider.