Pulley Wholesale Florist Terms of Sale
Effective date: [01/01/2026]
These Terms of Sale apply to all purchases from Pulley Wholesale Florist (“Pulley,” “we,” “us”). By placing an order or purchasing product, you agree to these terms.
1) Customers and eligibility
Pulley sells to trade and approved business customers. We may request business verification and/or resale documentation before extending account terms.
2) Orders, availability, and substitutions
Product availability is seasonal and subject to change.
We may substitute with comparable product if an item is unavailable, unless you request “no substitutions.”
Special orders may require lead time and may be non-cancelable once confirmed with our suppliers.
3) Pricing
Prices may change without notice due to market conditions.
Advertised deals are while supplies last and may be limited by quantity.
4) Payment methods and surcharges
We accept:
ACH/bank transfer: no surcharge.
Credit card: a non-refundable processing surcharge of 3% + $0.30 is added and disclosed before payment.
Debit cards: not accepted in the credit-card option (debit transactions are not eligible for surcharging).
Kansas law permits credit card surcharges when the amount is disclosed to the customer clearly and conspicuously at point of entry/point of sale and in advance of the transaction.
5) Account terms (if approved)
Account terms (ex: Net 10,Net 30, etc) are subject to approval and may be revised or revoked.
Late payments may result in holds, COD-only status, or revocation of terms.
6) Sales tax and exemption
We DO REQUIRE a valid resale or exemption certificate on file. It is your responsibility to keep certificates current.
7) Inspection, claims, and product care
Because flowers and greens are perishable:
Please inspect product at pickup or delivery.
Claims for quality issues, shortages, or damages must be submitted within 24 hours of receipt (same-day preferred), with photos and invoice/account reference.
Product must be properly processed and stored (clean buckets, correct hydration, cold chain).
If a claim is approved, Pulley may offer a replacement, credit, or other remedy at our discretion.
8) Pickup and delivery
Delivery windows are estimates and may vary due to weather, traffic, and volume.
Risk of loss transfers at pickup, or upon delivery to the specified location.
Delivery minimums/fees may apply and can change by route/season.
9) Returns and cancellations
Perishable items generally are not returnable.
Claims for quality issues, shortages, or damages must be submitted within 24 hours of receipt (same-day preferred), with photos and invoice/account reference.
Cancellations of special orders may not be possible once product is secured.
10) Chargebacks, returned payments, and collections
For billing issues, please contact us first so we can resolve it quickly.
Returned payments (including failed ACH) may reopen the invoice and may require an alternate payment method.
You agree to pay reasonable costs of collection as permitted by law.
11) Limitation of liability
To the maximum extent permitted by law, Pulley is not liable for indirect, incidental, or consequential damages (including lost profits). Our total liability for any claim is limited to the purchase price of the product at issue.
12) Contact
Payments & billing: Pulleywholesale@sbcglobal.net
Orders & general: Pulleywholesale@sbcglobal.net
Phone: 913-262-7888