Payments FAQs

Everything you need to know about paying invoices or monthly statements online.

• Payments & Billing
• Ordering & Pickup/Delivery
• Product Quality
• Tax & Accounts
• Website & Technical
• Contact

Payments & Billing

How can I pay?

Pay online by Credit Card (with surcharge) or Bank (ACH). Debit cards aren’t accepted in the credit-card option. You can also pay at our counter during business hours.

Why is there a credit-card surcharge?

To keep everyday prices low, credit-card payments include a clearly disclosed surcharge of 3% + $0.30. The surcharge does not apply to ACH (bank) payments.

Can I use a debit card?

Debit cards aren’t accepted in the credit-card option. Choose Pay by Bank (ACH) for no surcharge.

Is ACH safe?

Yes. Payments are processed by Stripe over encrypted connections. We never see or store your full bank or card numbers.

How long do ACH payments take?

ACH typically shows pending right away and clears in 1–3 business days. We’ll email you when a pending ACH payment is received; Stripe emails when it succeeds or fails.

Can I pay multiple invoices or a monthly statement at once?

Yes—enter your business name (or statement/account name) in the “Invoice # or Business Name” field and the total amount. We’ll apply it across your open invoices. Add any instructions in the Notes field.

Can I split a payment across invoices?

Yes—pay one combined amount and include a note listing which invoice numbers to apply, or email payments@pulleywholesaleflorist.com.

I entered the wrong amount—what now?

Email payments@pulleywholesaleflorist.com with your name, the time of payment, and the correct amount. We’ll fix or refund as needed.

Do you accept checks or cash?

Yes, in person at our counter. Please include your invoice or account name.

Will I get a receipt?

Yes. Stripe emails a receipt to the address you enter. For ACH, you’ll also receive a “pending” notification from us.

Where can I get copies of invoices or statements?

Email Pulleywholesaleflorist@sbcglobal.net and we’ll resend any documents you need.

What’s your refund policy?

If we make a billing error, we’ll correct it or refund to the original payment method. ACH refunds are available once the original payment has cleared.

What happens if my ACH fails?

The invoice reopens and you’ll receive a failure notice. Your bank may show a reversal; please try again or use the credit-card option.

Do you store my payment info?

No. Payment details are handled by Stripe; we only see what we need to reconcile your account.

Ordering & Pickup/Delivery

Do you deliver?

Yes—email or call for routes, minimums, and delivery windows.

Order cut-off times?

Standard weekday cut-off is NOON. Holiday weeks may differ; we’ll post changes on the site and social.

Standing orders & special orders

We’re happy to set up weekly standing orders or source special product. Lead times vary by item and season.

Product Quality & Claims

Freshness guarantee

We stand behind our product. Please inspect at pickup/delivery.

How do I report an issue?

Email photos and your invoice number to Pulleywholesaleflorist@sbcglobal.net within 24 hours of receipt (same-day is best for perishables). We’ll make it right per our policy.

Tax & Accounts

Do you charge sales tax?

If you’re tax-exempt, please provide a current resale or exemption certificate. There are no public sales.

Do you offer terms?

We offer accounts for qualified customers. Ask for a credit application.

Website & Technical

The payment page isn’t loading.

Try a private window, disable VPN/ad-blockers, or switch networks. Still stuck? Email a screenshot to payments@pulleywholesaleflorist.com.

I didn’t get my receipt.

Check spam, then email us with your payment time and amount so we can resend.

Is your site secure?

Yes. Our site uses HTTPS and payments are processed by Stripe, a PCI-certified provider.

Contact